J.D. Power Awards

2018 Dealer Experience Awards

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Overall dealership experience

Top rated sales experience dealership

Each year, J.D. Power recognizes the highest-ranked overall brands in both customer service dealership sales satisfaction. In 2018, Lincoln and Buick tied for the highest-ranked brands in dealership sales satisfaction.

Luxury Brands

Mass Production Brands

Top rated repair and maintenance dealership

Generally efficient and affordable, a small car or SUV can be a smart choice in a vehicle. In 2018, these were the top-ranked models in terms of dealership experience.

Luxury Brands

Mass Production Brands

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Digital Communication Leads to Higher Satisfaction with New-Vehicle Sales Process
Digital Communication Leads to Higher Satisfaction with New-Vehicle Sales Process
It’s no surprise that consumers prefer digital communication—especially text messages—built into their new-vehicle shopping and purchase experience, according to the latest J.D. Power U.S. Sales Satisfaction Index (SSI) Study.
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