The JD Power 100-Point Score is based on hundreds of thousands of independent and unbiased opinions of verified car owners.
74
Out of 100
Previous year ratings & review data used.
Quality & Reliability
Fair
67/100
Measures the level of defects, malfunctions, and design flaws experienced by vehicle owners. Covers the entire vehicle from engine to infotainment system. A higher rating means fewer problems.
Driving Experience
Average
79/100
Owners' evaluation of the vehicle's design, performance, comfort, functionality, safety, and technology, comprise this rating. Newer and recently-redesigned vehicles tend to score better.
Resale
Average
76/100
JD Power's forecast of depreciation (how much of its current value the vehicle will likely lose) over the next three years. Lower depreciation equals a higher rating.
Dealership Experience
Average
79/100
Owners' experience with this brand's dealerships during the purchase and service process make up this rating. Key factors include customer service, dealership facilities, and the quality of work.
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Note: JD Power ratings reflect our best available data, updated each September. For current model year ratings, we apply previous model year ratings until new consumer survey data is available in September. Learn more about our ratings methodology.
Owners Like
Measured owner satisfaction with 2021 Mercedes-Benz GLS after 90-days of ownership.
Economy / range are rated higher than average for the segment
Owners say the vehicle's screens and displays are attractive
The experience of making and receiving phone calls in the vehicle is rated high
Owners Don't Like
The problems experienced by owners of the 2021 Mercedes-Benz GLS during the first 90-days of ownership.
Other vehicles makes owners feel better when they start them up
The vehicle's ability to conveniently store personal items is rated lower than average
The vehicle's heating and air conditioning do not operate as well as some competitors
