J.D. Power Awards
Best Car Ratings of 2016
Each year, we award exemplary vehicles based on insights from real, verified owners in four distinct fields.

Reliability Ratings

J.D. Power Quality and Reliability ratings are a combination of quality and dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

Research Highest Quality Cars
Quality ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for quality and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
Highest-ranked in the Compact Premium Car segment, the civilized 2016 Lincoln MKZ excelled in initial quality.
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The practical 2016 Chevrolet Equinox ranked highest in the Compact SUV segment in initial quality, in a tie with the GMC Terrain.
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In initial quality, the spacious 2016 Chevrolet Tahoe ranked highest in the Large SUV segment.
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Highest-ranked in the Large Car segment, the polished 2016 Hyundai Azera excelled in initial quality.
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Research Most Dependable Cars
Dependability ratings are based on consumer insights after 3 years of ownership. The following 3-year old models rank the highest for reliability and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
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Performance Ratings

A major contributor to J.D. Power ratings is not only quality and dependability, but consumer's feedback on specific performance attributes and features of their car.

Research Best Performance and Design
Performance rating is based on consumer driving experience insights during the first 90 days of ownership. The following models ranked the highest for performance and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
In the Midsize Premium Car segment, the gratifying 2016 Audi A6 ranked highest in performance and driving experience.
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In terms of performance and driving experience, the redriving experienceed 2016 Kia Sorento was the top-ranked model in the Midsize SUV segment.
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Among Large SUVs, the popular 2016 Chevrolet Tahoe was the top-ranked model in performance and driving experience.
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In performance and driving experience, the multi-purpose 2016 Chevrolet Colorado ranked highest in the Midsize Pickup segment.
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Dealership Experience Ratings

J.D. Power not only collects consumer input based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Dealership sales and service is ranked by car manufacturer with the top dealership for new car sales and the top dealership for service winning the annual awards.

See Top Dealership Sales and Service Awards

Dealership Experience scores are based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Customer service scores are based on customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3 year old vehicles.

2016 Dealership Sales Experience Award Winner
2016 Dealership Service Experience Award Winner

Resale Ratings

Cars lose some of their value each year through typical aging and daily wear and tear. This loss in value is known as vehicle depreciation and varies depending on the year, make and model of the car. To gauge this, J.D. Power Resale ratings reflect is based on the expected depreciation of the vehicle over the next three years.

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