J.D. Power Awards
Best of 2016
Each year, we award exemplary vehicles based on insights from real, verified owners in four distinct fields.

Reliability

J.D. Power Reliability ratings are a combination of J.D. Power Quality and Dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

Highest quality
Quality ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for quality and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
Highest-ranked in the Compact Premium Car segment, the civilized 2016 Lincoln MKZ excelled in initial quality.
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In initial quality, the spacious 2016 Chevrolet Tahoe ranked highest in the Large SUV segment.
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Highest-ranked in the Large Car segment, the polished 2016 Hyundai Azera excelled in initial quality.
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The smart 2016 Audi Q3 was the top-ranked model in the Small Premium SUV segment in initial quality.
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Most Dependable
Dependability ratings are based on consumer insights after 3 years of ownership. The following 3-year old models rank the highest for dependability and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
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Performance

A major contributor to J.D. Power ratings is not only quality and dependability, but consumer's feedback on specific performance attributes and features of their car.

Best performance and design
Performance and design ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for performance and represent the J.D. Power 2016 award winners for their particular segment.
2016 Award Winners
In the Midsize Premium Car segment, the gratifying 2016 Audi A6 ranked highest in performance and design.
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In terms of performance and design, the redesigned 2016 Kia Sorento was the top-ranked model in the Midsize SUV segment.
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Among Large SUVs, the popular 2016 Chevrolet Tahoe was the top-ranked model in performance and design.
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In performance and design, the multi-purpose 2016 Chevrolet Colorado ranked highest in the Midsize Pickup segment.
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Dealership Experience

J.D. Power not only collects consumer input based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Dealership sales and service is ranked by car manufacturer with the top dealership for new car sales and the top dealership for service winning the annual awards.

Top Dealership Sales and Service

Sales and service scores are based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Customer service scores are based on customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3 year old vehicles.

2016 Dealership Sales Experience Award Winner
2016 Dealership Service Experience Award Winner

Depreciation

Cars lose some of their value each year through typical aging and daily wear and tear. This loss in value is known as vehicle depreciation and varies depending on the year, make and model of the car. To gauge this, J.D. Power Depreciation ratings reflect the rate at which a vehicle will retain its value over time. The higher the J.D. Power rating, the slower the rate of declining vehicle value from year to year. The J.D. Power Depreciation rating is shown on a 10-point scale within the Red Blade Ratings and also contributes to a model's 100-Point Score.

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