Shopping for a new car or truck should be fun, but too often the experience is difficult and frustrating.

To address this challenge, and help consumers identify leading retailers who will go the extra mile, J.D. Power has created the Dealer of Excellence Program.

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

Current J.D. Power Dealers of Excellence by State

Porsche North Scottsdale Phoenix AZ
Acura of Little Rock Little Rock AR
Harris Ford Newport AR
Jaguar Land Rover Marin Corte Madera CA
Marin Luxury Cars Corte Madera CA
Volvo Cars Marin Corte Madera CA
DCH Lexus of Oxnard Oxnard CA
Volvo Cars Palo Alto Palo Alto CA
Toyota Marin San Rafael CA
Toyota Sunnyvale Sunnyvale CA
Rusnak/Westlake Porsche Thousand Oaks CA
Groove Mazda Centennial CO
Groove Subaru Englewood CO
Bomnin Chevrolet Miami FL
Bomnin Chevrolet West Kendall Miami FL
Headquarter Toyota Hialeah FL
Hyundai of St. Augustine St. Augustine FL
Johnson Honda of Stuart Stuart FL
Land Rover North Dade Miami FL
Land Rover South Dade Miami FL
Lexus of West Kendall Miami FL
Warren Henry Infiniti Miami Gardens FL
RBM of Atlanta Atlanta GA
Subaru of Gwinnett Duluth GA
Milton Martin Toyota Gainesville GA
Jeff Wyler Honda in Florence Florence KY
Paul Miller Ford Lexington KY
Paul Miller Mazda Lexington KY
Mercedes-Benz of Naperville Naperville IL
Porsche of Annapolis Annapolis MD
Sheehy Lexus of Annapolis Annapolis MD
DARCARS Ford Lanham Lanham MD
DARCARS Nissan of Rockville Rockville MD
DARCARS 355 Toyota Rockville MD
DARCARS Volvo Cars Rockville MD
DARCARS Lexus of Silver Spring Silver Spring MD
Herb Chambers Toyota of Auburn Auburn MA
Mercedes-Benz of Boston Boston MA
Herb Chambers Ford of Braintree Braintree MA
Herb Chambers Honda of Burlington Burlington MA
Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers Danvers MA
Herb Chambers Lexus of Hingham Hingham MA
Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury Millbury MA
Herb Chambers Lincoln of Norwood Norwood MA
Herb Chambers Volvo Cars Norwood Norwood MA
Herb Chambers Honda of Seekonk Seekonk MA
Herb Chambers Lexus Sharon MA
Herb Chambers BMW of Sudbury Sudbury MA
Quirk Mazda of Quincy Quincy MA
Quirk Ford Quincy MA
Audi of Charlotte Matthews NC
Hendrick Lexus Charlotte NC
Hendrick Lexus Northlake Charlotte NC
Johnson Lexus of Durham Durham NC
Johnson Lexus of Raleigh Raleigh NC
Parkway Ford Lincoln Winston Salem Winston Salem NC
Town & Country Ford, Inc. Charlotte Charlotte NC
Volkswagen of South Charlotte Charlotte NC
Quirk Volkswagen Manchester Manchester NH
Terry Henricks Chrysler Dodge Jeep Ram Archbold OH
BMW of Cincinnati North Cincinnati OH
Ricart Ford Groveport OH
Jeff Wyler Hyundai Springfield OH
Jeff Wyler Kia Springfield OH
Nissan of Cookeville Cookeville TN
BMW of Nashville Nashville TN
Randall Reed's Park Cities Ford Lincoln Dallas TX
Crest Cadillac Frisco TX
Randall Reed's Prestige Ford Garland TX
John Eagle Acura Houston TX
Randall Reed's Planet Ford Humble Humble TX
Randall Reed's Planet Ford Spring Spring TX
Haley Toyota of Farmville Farmville VA
Infiniti of Tacoma at Fife Fife WA

Certification Criteria

This exclusive program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the J.D. Power Sales Satisfaction Index (SSI) Study.SM

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

▪ Listing vehicle inventory and pricing on the dealership website
▪ Negotiating in an efficient and transparent manner
▪ Offering a fair trade-in value
▪ Presenting a clear and easy-to-understand F&I product menu

Dealers—let your customers know you are providing an outstanding experience.

Find out how to become a J.D. Power Dealer of Excellence.


The exclusive J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectation