Carvana Used Cars Vs. J.D. Power

Focused around buyers, Carvana enables users to browse used cars online where they can narrow searches based on various filters such as price, manufacturer, MPG, etc. At the same time, J.D. Power has a long history of providing reliable car ratings, and now, also Verified Fair Price. Learn more.

J.D. Power

J.D. Power has cemented a reputation for professionally accumulating and analyzing data in the best interest of consumers. For the automotive field, verifiable & unbiased information of real-world experiences endured by real vehicle owners is gathered through surveying the market from the third month to the third year of vehicle ownership.

The feedback generated from verified vehicle customers is used to segment the car market by price & size to create car ratings.

J.D. Power Score Classifications

Best (91-100)

  • Models within the "best" classification are the highest rated within their category according to their owner

Great (81-90)

  • Models belonging in the "great" classification didn't rate high enough to be considered for the top of their category, but were better than the average ratings within their category

Average (70-80)

  • Models within the "average" classification earned a par score within their category
  • As a benchmark, the average 100-Point Score is settled at 80 for the most recent model year, and older models usually experience a lower average rating than 80

On top of all that, serving consumers with a fuller understanding of car pricing and value, our J.D. Power Verified Fair Price is a dependable indicator that one is not overpaying for the desired vehicle. Using the purchasing information from over 12 million retail transactions each year, we keep close tabs on the average price and the price range paid by the majority of the people. Dealers who qualify will have the J.D. Power Verified Fair Price badge applied! Seeing that badge grants the assurance that the price is close to the average in that region.

You can read more about our ratings methodology here, and Verified Fair Price here.


Who Carvana Is

Carvana is a website where they exclusively sell used cars, and buyers can manage the entire process online. Buyers can search for vehicles by keyword, make, or model, and they can select other characteristics such as luxury style vehicles, or cars that are good for commuting.

On Carvana's website, you can enter information and filter through search results to find a car that fits in your budget and then conduct the whole transaction online without having to go pick up your vehicle. Delivery options are available, and the company also has around eighteen different car vending machines nationwide. Carvana will also reimburse buyers for up to $200 of their flight cost if they have to travel to pick up their car.

Carvana Used Cars

When customers search the Carvana site, they can narrow down the results by characteristics like brand and fuel efficiency in addition to the price. Highlights of their car choices come with their customized results, and there are complete specifications lists and a full list of features that the individual vehicle possesses.

Each vehicle undergoes a full 150-point inspection before it is available for sale on the Carvana website and potential buyers are informed up-front about any potential issues, and all other details like cosmetic imperfections or necessary recalls or repairs. These imperfections or damaged areas get fully documented with detailed pictures, and the Carvana team also notes wear and tear that is present.

When an user goes looking for a vehicle on the Carvana website they can enter information about their budget for a down payment, or potential trade-in vehicle so they can get a more accurate price for their used car and a reliable estimate of the loan cost. Buyers can choose how long they want their auto loan to be what their credit score is, and their annual income for customized offers.

Visitors to the Carvana website can become pre-qualified for auto loans in minutes, and buyers can also pay for their vehicles with cash if they choose. Taxes on the purchase and title fees are still part of the deal when you buy a vehicle through Carvana, but there aren't any dealer fees to account for since Carvana has completely cut out the middle man in the buying process.

Carvana offers two protection plans in addition to the warranty period of 100-days on all vehicles. CarvanaCare is an extended plan that covers roadside assistance and powertrain issues, but neither policy covers any wear or tear or damage from auto accidents. Carvana also offers gap coverage, and each vehicle listing comes with a full report that includes accident history and relevant vehicle highlights.

Carvana will also deliver your vehicle to your home, or buyers can pick it up at one of the eighteen car vending machines nationwide. If you have to fly to reach one of these vending machines, Carvana will reimburse you up to $200 for the expense of an one-way ticket of your choice. Once the buyer arrives, they also receive white-glove service to the vending machine site.

Scroll to the top