Top 5 2020 Small Premium SUVs by Customer Satisfaction
Each year, J.D. Power asks thousands of verified new-vehicle owners about their experiences with their newly purchased vehicles through the first 90 days of ownership. The consumer-provided information provides the basis of three industry benchmark studies, including APEAL, the annual Automotive Performance, Execution and Layout Study.
APEAL is an index study that encapsulates the detailed information gathered about each vehicle in an overall index number. The higher the number, the better the vehicle is in satisfying its owners in terms of design, performance, comfort, safety, usability, and other factors. Vehicles that do the best job of pleasing their owners in these critical areas provide the highest levels of customer satisfaction.
In this post, you'll find the five highest rated 2020 small premium SUVs in customer satisfaction according to the consumers who own them. They are listed in rank order with the most satisfying vehicle listed first and the others in descending order of customer satisfaction. The average index number for this segment is 840.