J.D. Power Awards

2013 Dealer Experience Awards

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Explore the 2013 ratings and summary

Dealer of excellence program

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Top rated sales experience dealership

Each year, J.D. Power recognizes the highest-ranked overall brands in both customer service and sales satisfaction. In 2013, Lexus ranked highest in customer service, while Jaguar ranked highest in sales satisfaction.

Luxury Brands

Jaguar

Jaguar delivered top-notch sales satisfaction in 2013, according to J.D. Power sales satisfaction research.

See 2013 brand comparison

Mass Production Brands

MINI

Among mass-market brands, Mini was the highest-ranked brand in terms of sales satisfaction in 2013.

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Top rated repair and maintenance dealership

Among all small cars and SUVs, the following models were the highest ranked for terms of dealership experience in 2013.

Luxury Brands

Lexus

For years, Lexus has delivered top-notch customer service, according to J.D. Power customer service research. In 2013, among all brands, the brand did it again.

See 2013 brand comparison

Mass Production Brands

GMC

Among mass-market brands, GMC was the highest-ranked brand in terms of customer service in 2013.

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2013 U.S. Sales Satisfaction Index (SSI) Study Results

Sales satisfaction among new-vehicle buyers is 52 points higher (on a 1,000-point scale) when their salesperson uses a tablet device during the sales process, according to the recently published J.D. Power 2013 U.S. Sales Satisfaction Index (SSI) Study.SM

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