J.D. Power Awards

2009 Dealer Experience Awards

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Dealer of excellence program

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Top rated sales experience dealership

Each year, J.D. Power recognizes the highest-ranked overall brands in both customer service and sales satisfaction. In 2009, Lexus ranked highest in customer service while Jaguar was the highest-ranked brand in sales satisfaction.

Luxury Brands

Jaguar

Jaguar led the luxury pack for sales satisfaction in 2009, topping the list of luxury brands.

See 2009 brand comparison

Mass Production Brands

Mercury

Mercury led the mass-market pack for sales satisfaction in 2009, topping the list of non-luxury brands.

See 2009 brand comparison

Top rated repair and maintenance dealership

Typically more affordable and fuel-efficient than larger vehicles, these 2009 small cars and SUVs were top-ranked for terms of dealership experience according to J.D. Power research.

Luxury Brands

Lexus

Lexus led the luxury pack for customer service in 2009, topping the list of luxury brands.

See 2009 brand comparison