During this time of uncertainty, all of us here at J.D. Power are concerned about the safety and well-being of our families, colleagues, customers and partners. As the global Coronavirus (COVID-19) situation continues to develop, we are closely monitoring the situation and taking steps to ensure we continue supporting our customers and employees during this challenging time.
J.D. Power fully committed to providing you with the support you need. We have a strong continuity plan in place, and and we are taking steps to ensure any impact to our services and client delivery is minimized.
Ensuring the safety of our people
We are continuing to follow the guidance of the CDC as well as federal and local authorities by encouraging social distancing, including the transition to work-from-home status for all employees and supporting remote operation for our teams globally. We have curtailed all non-essential employee travel for the foreseeable future.
Our employees remain connected to each other, to the data and tools they need, and to our customers, ensuring that we can continue to serve those who rely on us through the coming challenges.
Supporting our customers
Given how rapidly the outbreak is evolving, our approach is evolving constantly to ensure the health and safety of our employees and communities, but we are fully operational and stand ready to support as needed. We have put a number of measures into place to ensure business continuity and support our customers:
While lives are disrupted by COVID-19, consumer insights can provide valuable insights that can be leveraged to improve customer experience and learn from this crisis. It is possible that J.D. Power may include survey questions related to consumers’ mindsets related to the pandemic.
Maintaining Communications Remotely
Without the ability to meet and spend time in person, we will be making extra efforts to consciously reach out and collaborate, harnessing the power of the technology and solutions that are available to us. Our mutual success depends on creating and maintaining an open dialogue as well as keeping our virtual doors open. As we move deeper into the uncertainty of the ramifications of the virus, it will be even more important for all of us to ramp up communication, share observations and take care of one another.
As we continue to monitor the situation and support each other, we at J.D. Power stand firm in our commitment to ensure our customers have access to powerful data and valuable insights to help them make the right decisions for their businesses. Please feel free to contact us at (805) 418-8000 Monday through Friday 8:30am-5:00pm PST or email us at [email protected] with any questions you have.
The J.D. Power Team