The J.D. Power 2014 Member Health Plan StudySM redesign comes at a critical time and serves as a means to deepen your understanding and gain a better sense of the effects of the new world of health insurance exchanges. This webcast will allow you to better understand how the newly redesigned study changes will allow you to determine the impact of the new insurance exchanges, gain a deeper dive into member engagement, understand the impact of cost on customers' decisions, and enhance the delivery of information and communication.