Improve Customer Experience Before They Ask
Trigger alerts on any metric to get ahead of your customers. Understand when their experience is slipping and address it immediately.
Simplify Service Recovery
Define your alert triggers, who receives them and who can respond. Empower your staff to respond quickly, no matter where they are.
Let Your Customer Decide Whether Their Issue is Resolved
Take their word for it—let your customers tell you if the issue resolution met their expectations. Escalate any issues that haven't been resolved to their satisfaction.