For Federal, State, and Local Agencies

Understanding the voice of your constituencies and benficiaries is critical to delivering valuable services. Our experts work with federal, state, and local government agencies to help them gain a comprehensive understanding of constituencies and beneficiaries, and to provide actionable information that will aid in the decision-making process, while measuring the effectiveness of those decisions.

We hold a GSA MOBIS Federal Supply Schedule, which enables government agencies to acquire our expertise.

Social Media Benchmark Study—Government

The J.D. Power Social Media Benchmark StudySM, scheduled to publish in April 2014, measures customer satisfaction with the social media efforts of governmental entities and private companies. The study compares your organization’s results with those of other governmental entities and companies across the private sector in order to highlight best practices that could be of benefit to the government. LEARN MORE >