The results are in for the 2015 U.S. Credit Card Satisfaction Study. The study, now in its ninth year, measures customer satisfaction with credit card issuers. View this complimentary webcast during which Jim Miller, senior director of the J.D. Power banking practice, reviews key themes that have emerged from this year’s study. In addition he covers the following topics:

  • How issuers can reduce ‘servicing’ costs through digital channel functionality and proactive outreach/customer education
  • Opportunities to improve cross-channel consistency
  • Best practices for improving satisfaction with ‘Rewards’