Press Release

Consumers Find New Vehicles More Appealing Than Ever, J.D. Power Research Shows

Porsche Ranks Highest for 13th Consecutive Year; Volkswagen AG Receives Six Segment-Level Awards

DETROIT: 26 July 2017 — Car owners’ love affair with new vehicles is stronger than ever, as evidenced by a 9-point increase in the APEAL index from last year—tied for the largest gain ever—according to the J.D. Power 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

In this year’s study, the industry average APEAL index increases to 810 points (on a 1,000-point scale), propelled by significantly better scores in 9 of the 10 categories measured and 19 of the 32 brands in the study making positive gains in their performance, compared with 2016.

“Many automakers are getting better and better at giving consumers what they want in a vehicle,” said Dave Sargent, vice president, global automotive at J.D. Power. “The industry is doing a very good job of creating vehicles customers like across every segment, and the APEAL study identifies why this is. One clear reason is that non-premium vehicles are increasingly offering technology and safety features found in premium vehicles.”

Following are some of the study’s key findings:

  • Premium and mass market brands are getting closer. The average APEAL index score for the non-premium segment (804) improves by 10 points year over year, while the premium segment (845) improves by just 1 point. The gap between the two segments has narrowed to an all-time low of 41 points.
  • Some vehicles deliver outstanding levels of APEAL as well as IQS.Eight models receiving APEAL segment awards also receive awards in the J.D. Power 2017 U.S. Initial Quality StudySM: BMW 2 Series; Chrysler Pacifica; Kia Cadenza; Kia Niro; Kia Soul; MINI Cooper; Porsche 911; and Porsche Macan. The all-new Genesis brand ranks second in both APEAL and IQS this year, while Porsche ranks top in APEAL and third in IQS.

“Manufacturers are making ever-higher quality vehicles, but this is not coming at the expense of performance, styling, utility or features,” Sargent added.

Highest-Ranked Brands

Porsche ranks highest in overall APEAL for the 13th consecutive year, with an index score of 884. Genesis ranks second overall (869) followed by BMW (855), Audi (854) and Mercedes-Benz (851).

Chrysler is the most improved brand (815), with a 41-point improvement from 2016. Other brands with strong improvements include MINI (+30 points), Nissan (+27) and Honda (+25).

Segment-Level Model APEAL Awards by Corporation

The parent company receiving the most model-level awards for its various brands is Volkswagen AG (six model-level awards), followed by BMW with four.

  • Volkswagen AG: Audi A3; Audi A4; Audi A7; Porsche 911; Porsche Cayenne; and Porsche Macan
  • BMW AG: BMW 2 Series;BMW X1; MINI Clubman; and MINI Cooper
  • Ford Motor Co.: Ford F-150; Ford Super Duty; and Lincoln Continental
  • General Motors Co.: Cadillac Escalade; Chevrolet Bolt; and Chevrolet Tahoe
  • Hyundai Motor Co.: Kia Cadenza; Kia Niro; and Kia Soul
  • Fiat Chrysler Automobiles: Chrysler Pacifica and Dodge Challenger
  • Honda Motor Co.: Honda CR-V and Honda Ridgeline
  • Nissan Motor Co., Ltd.: Nissan Altima and Nissan Murano

The Porsche Macan receives a model-level award for the third consecutive year. The BMW 2 Series; BMW X1; Chevrolet Tahoe; Kia Soul; MINI Clubman; and Porsche 911 receive a model-level award for the second consecutive year.

The 2017 U.S. Automotive Performance, Execution and Layout (APEAL) Study measures owners’ emotional attachment and level of excitement across 77 attributes, ranging from the power they feel when they step on the gas to the sense of comfort and luxury they feel when climbing into the driver’s seat. These attributes are combined into an overall APEAL index score that is measured on a 1,000-point scale. The study, now in its 22nd year, is based on responses gathered from February through May 2017 from nearly 70,000 purchasers and lessees of new 2017 model-year vehicles who were surveyed after 90 days of ownership. The study, which complements the J.D. Power Initial Quality Study,SM is used extensively by manufacturers worldwide to help them design and develop more appealing vehicles and by consumers to help them in their purchase decisions.

Find detailed information on vehicle quality, as well as model photos and specs, at

For more information about the 2017 U.S. APEAL Study, visit

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

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