Wed, 07/24/2019 | Automotive
J.D. Power 2019 India Two-Wheeler Customer Service Index (2WCSI) Study
Although manufacturers place a strong emphasis on their service networks to follow processes and communication standards, the experience falls short for two-wheeler owners who visit authorised service outlets for specific repairs, according to the J.D.
Wed, 07/24/2019 | Travel and Hospitality
2019 North America Hotel Guest Satisfaction Index (NAGSI) Study
COSTA MESA, Calif.: 24 July 2019 — Forget the minibar, sleek lobby and mints on the pillow. If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed. According to the J.D.
Wed, 07/24/2019 | Manufacturer/OEM
2019 Automotive Performance, Execution and Layout (APEAL) Study
COSTA MESA, Calif.: 24 July 2019 — Improvements in infotainment systems and increased availability of advanced driver assistance systems are making customers increasingly
Thu, 07/18/2019 | Manufacturer/OEM
2019 Manufacturer Website Evaluation Study Cross-Device—Summer
COSTA MESA, Calif.: 18 July 2019 — The J.D.
Thu, 07/18/2019 | Wireless Providers
2019 U.S. Wireless Network Quality Performance Study—Vol. 2
COSTA MESA, Calif.: 18 July 2019 — The number of reported problems with wireless network quality—such as dropped calls, slow app performance and call quality issues—has decreased on a year-over-year basis for every major wireless