Fri, 04/12/2019 | Retail
2019 UK Customer Service Index (CSI) Study
LONDON: 12 April 2019 — Sizable gaps exist between how customers prefer to schedule vehicle service appointments and receive service updates, and how dealers are actually scheduling and communicating with their customers, according to
Wed, 04/10/2019 | Healthcare
J.D. Power Hires Trusted Executive to Accelerate Growth in Healthcare Industry
COSTA MESA, Calif.: 10 April 2019 — As healthcare is a dynamic and rapidly evolving industry that affects all consumers, corporations and governments, J.D.
Tue, 04/09/2019 | J.D. Power News
J.D. Power Forms Alliance with Uptake
COSTA MESA, Calif., and CHICAGO: 9 April 2019 — J.D.
Mon, 04/08/2019 | Automotive
J.D. Power 2019 India Two-Wheeler Initial Quality Study
Instances of initial quality problems are 40% higher (an increase of 45 problems per 100 vehicles, or PP100) among owners who reported having travelled more than 3,500 kilometers on their newly purchased two-wheeler compared to owners who travelled 3,500 kilometers or less, according to the J.D.
Thu, 04/04/2019 | Retail
2019 Brazil Sales Satisfaction Index (SSI) Study
SÃO PAULO: 4 April 2019 — Buyers of luxury vehicles have higher satisfaction than buyers of volume vehicles in all five measures, according to the J.D.