2019 Windows and Patio Doors Satisfaction Study
As visual differentiation between windows and patio doors can be difficult, it is more important than ever that manufacturers and retailers focus on effective product messaging and customer service throughout the purchase and installation process to stand out, according to the J.D.
Tue, 08/06/2019 | Manufacturer/OEM
J.D. Power 2019 Malaysia Customer Service Index (Mass Market) Study
Year-over-year gains in some aspects of customer service satisfaction were offset by losses in other areas, resulting in an overall customer satisfaction increase of 7 points to 761 (on a 1,000-point scale) from 2018, according to the J.D.
Thu, 08/01/2019 | Banking
J.D. Power 2019 Singapore Retail Banking Study
The Monetary Authority of Singapore’s issuance of five new digital banking licenses will affect existing banks, as even more customers indicate they are interested to try digital banks, according to the J.D. Power 2019 Singapore Retail Banking Satisfaction Study.
Thu, 08/01/2019 | Mortgage
2019 U.S. Primary Mortgage Servicer Satisfaction Study
COSTA MESA, Calif.: 1 Aug. 2019 — Mortgage servicers occupy a unique slice of the consumer finance marketplace in which many of their customers do not select them but are acquired when the servicers purchase loans in the secondary market. According to the J.D.
Thu, 08/01/2019 | Wireless Providers
2019 U.S. Wireless Customer Care Performance Studies - Vol. 2
COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S.