Thu, 08/15/2019 | Manufacturer/OEM
J.D. Power 2019 Thailand Customer Service Index (CSI) Study
Satisfaction is higher among after-sales service customers in Thailand when elements that reinforce a good experience are executed well, according to the J.D. Power 2019 Thailand Customer Service Index (CSI) Study, released today.
Wed, 08/14/2019 | Retail
2019 Smart Thermostat Satisfaction Report
COSTA MESA, Calif.: 14 Aug 2019 — Overall satisfaction for smart thermostats has increased for the third consecutive year, as more customers are finding their thermostats to be easy to install and use, according to the J.D.
Wed, 08/14/2019 | Automotive Finance
2019 U.S. Dealer Financing Satisfaction Study
COSTA MESA, Calif.: 14 Aug.
2019 Mexico Customer Service Index—Long-Term Study
As vehicles age and warranties end—typically in the 4- to 7-year age window—most owners significantly cut down on dealership visits and begin to visit non-dealer facilities for service, according to the inaugural J.D. Power 2019 Mexico Customer Service Index—Long-Term (CSI-LT) Study.
2019 China Initial Quality Study (IQS)
New-vehicle quality in China has improved significantly with a 10% decrease in problems from 2018, according to the J.D. Power 2019 China Initial Quality Study (IQS),SM released today. Of the 67 brands included in the study, 52 improved.