Mon, 09/24/2018 | Manufacturer/OEM

J.D. Power 2018 Thailand Customer Service Index (CSI) Study

Clear communication with customers both before and after vehicle service is one of the key drivers of customer satisfaction, particularly when providing service fees and cost estimates, according to the J.D. Power 2018 Thailand Customer Service Index (CSI) Study.

Thu, 09/20/2018 | Automotive

2018 Japan Automotive Performance, Execution and Layout (APEAL) Study

Thu, 09/20/2018 | Automotive

2018 China Vehicle Dependability Study(VDS)

SHAHGHAI: 20 Sept. 2018 – After years of significant progress, the momentum of vehicle dependability improvement in China is slowing down. The resolution of recurring quality problems is essential for the industry to gain back the previous levels of progress, according to J.D.

Thu, 09/20/2018 | Insurance

J.D. Power Introduces Insurance Claims Certification Program

COSTA MESA, Calif.: 20 Sept. 2018 — Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D.

Wed, 09/19/2018 | Travel and Hospitality

2018 North America Airport Satisfaction Study

COSTA MESA, Calif.: 19 Sept. 2018 — North America airports have managed to shrug off the potentially disruptive effects of record passenger volumes and massive construction projects to achieve a record high in overall passenger satisfaction. According to the J.D.