Thu, 09/12/2019 | Retail

2019 Canada Customer Service Index Long-Term Study

Although auto dealers in Canada receive 54% of revenue spent on servicing vehicles 4-12 years old, they continue to lag aftermarket service facilities in share of visits (48% vs. 52%), according to the J.D. Power 2019 Canada Customer Service Index Long-Term Study (CSI-LT).SM

Thu, 09/12/2019 | Manufacturer/OEM

J.D. Power 2019 Thailand Sales Satisfaction Index (SSI) Study

Auto dealers are not fully leveraging their online capabilities to meet customer expectations, as only a small percentage of shoppers indicate they use digital channels during the sales process, according to the J.D. Power 2019 Thailand Sales Satisfaction Index (SSI) Study.

Thu, 09/12/2019 | Automotive

2019 Japan New-Vehicle Intender Study (NVIS)

2019 China Automotive Performance, Execution and Layout (APEAL) Study

Brands with higher APEAL index scores also have better sales and market performance in China, according to the J.D. Power 2019 China Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

Thu, 09/12/2019 | Manufacturer/OEM

2019 Multimedia Quality and Satisfaction Study

Branded audio is positively impacting owner satisfaction with in-car multimedia technology, as well as the vehicle, according to the J.D.