Press Releases
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Wed, 09/19/2018 | Manufacturer/OEM
J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study
While the use of digital technology enhances the overall service experience of vehicle owners, satisfaction is also influenced by personal interaction with the service advisor, according to the J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study.
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Wed, 09/19/2018 | Travel and Hospitality
2018 North America Airport Satisfaction Study
COSTA MESA, Calif.: 19 Sept. 2018 — North America airports have managed to shrug off the potentially disruptive effects of record passenger volumes and massive construction projects to achieve a record high in overall passenger satisfaction. According to the J.D.
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Thu, 09/13/2018 | Wealth Management
2018 Canadian Self-Directed Investor Satisfaction Study
TORONTO: 13 Sept. 2018 — Customer satisfaction with self-directed investment firms is lagging among investors in Canada when it comes to mobile experience, according to the J.D.
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Thu, 09/13/2018 | Manufacturer/OEM
2018 Multimedia Quality and Satisfaction Study
COSTA MESA, Calif.: 13 Sept. 2018 — In-car multimedia technology, perennially the leading source of complaints among new-vehicle owners, is still a sore spot for customer satisfaction, but is improving. According to the J.D.
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Thu, 09/13/2018 | P&C Insurance
J.D. Power 2018 U.S. Home Insurance Study
COSTA MESA, Calif.: 13 Sept.