Fri, 10/19/2018 | Manufacturer/OEM
2018 Mexico Customer Service Index (CSI) Study
MEXICO CITY: 19 Oct. 2018 — Respect my time. That overarching message comes across often when owners bring their vehicles to be serviced at a dealership, according to the J.D.
Thu, 10/18/2018 | J.D. Power News
J.D. Power and ClickFox Create Alliance
COSTA MESA, Calif.: 18 Oct. 2018 — Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D.
Wed, 10/17/2018 | Automotive
2018 Malaysia Sales Satisfaction Index (SSI) Study
An increasing number of vehicle buyers are relying on online sources, such as manufacturers’/ third-party websites and dealers’ social media pages, in order to gather information on vehicle specifications and dealership offers, according to the J.D.
Tue, 10/16/2018 | J.D. Power News
J.D. Power and Reputation.com Create Alliance
COSTA MESA and REDWOOD CITY, Calif.: 16 Oct. 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D.
Tue, 10/16/2018 | Manufacturer/OEM
2018 Australia Customer Service Index (Luxury) Study
Luxury automotive service dealers in Australia continue to deliver a high standard of customer service, with the overall average satisfaction score for luxury brands still higher than that for mass market brands, according to the J.D.