Tue, 09/25/2018 | Manufacturer/OEM

J.D. Power 2018 Taiwan Customer Satisfaction Index (CSI) Study

Despite only 31% of mass market vehicle owners scheduling their service appointments on a digital platform (manufacturer’s website or a¬¬¬¬pp), those vehicle owners are more satisfied than those who call the dealer directly (818 vs.

Mon, 09/24/2018 | Manufacturer/OEM

J.D. Power 2018 Thailand Customer Service Index (CSI) Study

Clear communication with customers both before and after vehicle service is one of the key drivers of customer satisfaction, particularly when providing service fees and cost estimates, according to the J.D. Power 2018 Thailand Customer Service Index (CSI) Study.

Thu, 09/20/2018 | Insurance

J.D. Power Introduces Insurance Claims Certification Program

COSTA MESA, Calif.: 20 Sept. 2018 — Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D.

Thu, 09/20/2018 | Automotive

2018 Japan Automotive Performance, Execution and Layout (APEAL) Study

Thu, 09/20/2018 | Automotive

2018 China Vehicle Dependability Study(VDS)

SHAHGHAI: 20 Sept. 2018 – After years of significant progress, the momentum of vehicle dependability improvement in China is slowing down. The resolution of recurring quality problems is essential for the industry to gain back the previous levels of progress, according to J.D.