Press Releases
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Thu, 12/13/2018 | Manufacturer/OEM
2018 India Customer Service Index (Luxury) Study
Compared to owners of mass market cars, luxury car owners in India prefer non-intrusive and digital methods when scheduling future appointments, making payments and when receiving post-service follow-up from dealers, according to the J.D.
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Wed, 12/12/2018 | Electric & Gas Utilities
2018 Electric Utility Business Customer Satisfaction Study
COSTA MESA, Calif.: 12 Dec. 2018 — Beyond reliability, a focus on convenience and citizenship separates top-performing electric utilities from competitors regarding business customer satisfaction. That’s the central finding of the J.D.
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Thu, 12/06/2018 | Automotive
2018 India Sales Satisfaction Index (Luxury) Study
Luxury car buyers in India are deeply involved in the pre-purchase shopping process, according to the J.D. Power 2018 India Sales Satisfaction Index (Luxury) Study.
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Tue, 12/04/2018 | Banking
2018 Australia Retail Banking Satisfaction Study
With recent concerns about transparency and customer retention weighing heavily on Australia’s banking industry, the Big Four banks are facing mounting challenges to deliver an enhanced customer experience.
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Thu, 11/29/2018 | P&C Insurance
2018 Large Commercial Insurance Study
COSTA MESA, Calif.: 29 Nov. 2018 — Overall customer satisfaction with large commercial insurers has increased slightly in 2018, according to the J.D.