Thu, 09/20/2018 | Insurance

J.D. Power Introduces Insurance Claims Certification Program

COSTA MESA, Calif.: 20 Sept. 2018 — Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D.

Thu, 09/20/2018 | Automotive

2018 Japan Automotive Performance, Execution and Layout (APEAL) Study

Thu, 09/20/2018 | Automotive

2018 China Vehicle Dependability Study(VDS)

SHAHGHAI: 20 Sept. 2018 – After years of significant progress, the momentum of vehicle dependability improvement in China is slowing down. The resolution of recurring quality problems is essential for the industry to gain back the previous levels of progress, according to J.D.

Wed, 09/19/2018 | Travel and Hospitality

2018 North America Airport Satisfaction Study

COSTA MESA, Calif.: 19 Sept. 2018 — North America airports have managed to shrug off the potentially disruptive effects of record passenger volumes and massive construction projects to achieve a record high in overall passenger satisfaction. According to the J.D.

Wed, 09/19/2018 | Manufacturer/OEM

J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study

While the use of digital technology enhances the overall service experience of vehicle owners, satisfaction is also influenced by personal interaction with the service advisor, according to the J.D. Power 2018 Malaysia Customer Service Index (Mass Market) Study.