Mon, 01/07/2019 | Certification

J.D. Power Announces Website Certification Program

COSTA MESA, Calif.: 7 Jan. 2019 — As consumers expect faster and more efficient online interaction, companies must be able to evaluate, respond and fulfill those expectations accurately and more quickly than ever. Building on the trust consumers and brands have put in J.D.

Fri, 12/21/2018 | Manufacturer/OEM

J.D. Power-LMC Automotive Forecast December 2018

DETROIT: 21 Dec. 2018 — New-vehicle retail sales in December are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,310,700 units, a 1.0% decrease compared with December 2017.

Thu, 12/20/2018 | Automotive

2018 Thailand Initial Quality Study (IQS)

While the overall number of problems per 100 vehicles has decreased across most of the key segments, new-vehicle owners in Thailand are increasingly facing design-related issues, such as audio, communication, entertainment and navigation (ACEN), according to the J.D.

2018 U.A.E. Sales Satisfaction Index (SSI) Study

Nearly three-fourths of new vehicle buyers in the U.A.E. either rely on consulting with friends or relatives or on online research to decide not only on the vehicle brand and model to purchase, but also the specific dealership from which to purchase, according to the J.D. Power 2018 U.A.E.

Wed, 12/19/2018 | Electric & Gas Utilities

2018 Gas Utility Business Satisfaction Study

COSTA MESA, Calif.: 19 Dec. 2018 — Overall customer satisfaction with gas utility business customers increases slightly in 2018, according to the J.D.