Independent Measurement of Senior Living Quality and Satisfaction

Checklist
J.D. Power fulfills the need in the industry for an independent measurement of senior living and assisted living quality and senior resident satisfaction. Our commitment to the industry involves annual resident customer satisfaction research with community residents, community certification and recognition, and the development of new data products.

Senior Living Solutions

Senior Living Satisfaction Study

The J.D. Power U.S. Senior Living Satisfaction StudySM examines industry-level performance metrics across seven factors of the resident experience and highlights the best practices that are critical to satisfying customers. It separately measures the Independent Living and Assisted Living/Memory Care segments to allow branded operators in each segment to benchmark performance against segment-specific competitors. View a list of profiled brands and publish dates. Subscribe now

Marketing and Sales Effectiveness

Sales counselors play an important role in matching prospective customers and their loved ones with available residential options. They also play a critical role in ensuring that occupancy rates support the ongoing health of the facility's operations. Weak sales efforts can negatively impact the experience of prospective residents, new referrals and the financial health of the organization. This solution provides a roadmap for marketing and sales team to increase the effectiveness of prospecting costs and maximize consistent high conversions. View our recent webinar.Learn more

Senior Living Solutions

Experts You Can Count On

J.D. Power Michael Vermillion
Michael Vermillion
Vice President and GM
Michael's Bio
Andrea Stokes
Andrea Stokes
Practice Lead, Hospitality Intelligence
Andrea's Bio
Nancy Wolf
Nancy Wolf
Senior Living Consultant
Nancy's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

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