Benchmarking Research: The Measure of Success

p&c insurance

J.D. Power benchmarking research provides the key indicators, drivers, and comparisons of how companies perform relative to their competitors. Every year we conduct independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Subscribers use this information to gain a comprehensive, in-depth understanding of how their company is performing and to identify key areas needing improvement.

Check out our annual personal lines insurance studies below. If you’re looking for a more custom research solution, contact us today to leverage our customer experience research expertise to build the solution that works for you. 

Learn more about how our benchmarks work >

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Benchmarking Studies for Personal Lines Insurance

U.S. Property Claims Satisfaction Study
U.S. Insurance Shopping Study
U.S. Auto Insurance Study
U.S. Auto Claims Satisfaction Study
U.S. Home Insurance Study
U.S. Independent Insurance Agent Satisfaction Study
U.S. Insurance Digital Experience Study




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Check out our proprietary benchmarking program

Proprietary Benchmarking
Ready to get started? Contact us:
Robert Lajdziak Robert Lajdziak

Insurance Business Consultant [email protected]

Eric Marshall Eric Marshall

Account Director, Insurance Practice [email protected]

Jessica McGregor Jessica McGregor

Director, Insurance Practice [email protected]

David Piefferr David Pieffer

Property & Casualty Insurance Practice Lead [email protected]

Marcus Skerske Marcus Skerske

Director, Insurance Practice [email protected]

Joshua Solomon Joshua Solomon

Strategic Account Director, Insurance Practice [email protected]

Tom Super Tom Super

Director, Property & Casualty Insurance Practice [email protected]

Or we’ll contact you

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