Jennifer Corwin is the Associate Practice Lead for the Global Travel and Hospitality Practice at J.D. Power. She is responsible for thought leadership and providing insights and analyses in the company’s Voice of the Customer research across the travel and hospitality sectors. Her work spans multiple industry verticals within the practice, including hotels, airlines, rental car companies, destinations and airports.
Ms. Corwin has been with J.D. Power for more than four years. Prior to assuming her role in the Global Travel and Hospitality Practice, she provided oversight and management of the company’s three major syndicated studies from a research operations standpoint: the North America Hotel Guest Satisfaction Index Study; the North America Airline Satisfaction Study; and the North America Rental Car Satisfaction Study.
Ms. Corwin earned a bachelor’s degree in biomedical sciences and women’s studies from Western Michigan University.