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Articles listed below cover topics affecting the P&C, commercial, and life insurance segments.

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Claims Excellence and the Impact on Insurer ROI
Lemonade’s Policy
Digital Efforts
Insurance Shopping
Who pays for autonomous driving fatalities?
Digital Interactions Are Changing Expectations and Roles
Natural Disaster Severity
Even in Big Data Era, Relationships Count
Why Insurance Headquarters Must Evolve
Understanding the Customer Experience
Independent Agent Satisfaction Study Results Webcast
Demand Excellence
Shopping With Assisted Chat
The Financial Benefits of Customer Satisfaction
Buyers Aren't Happy With Their Cyber Insurance
P&C Insurance Customer Satisfaction
Property & Casualty Insurers
Customer Satisfaction Linked to P&C Profitability
Balancing Cost and Customer Satisfaction
Benefits of Home Tech
Are You Winning the Capital Arms Race?
Insurance Broker Brand Awareness, Shopping, and Switching
U.S. Auto Claims Satisfaction Study
New Business Goes to Auto Insurers
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
Meet the Thought Leaders
Brian Beaver Brian Beaver

Director, Global Research Operations

Alex Bodner Alexander Bodner

Research Specialist

Colleen Cairns Colleen M. Cairns

Senior Manager, Insurance Practice

John Conte John Conte

Account Director, Healthcare Practice

Robert Lajdziak Robert Lajdziak

Insurance Business Consultant

Eric Marshall Eric Marshall

Account Director, Insurance Practice

Jessica McGregor Jessica McGregor

Director, Insurance Practice

David Piefferr David Pieffer

Property & Casualty Insurance Practice Lead

Scott Quarderer Scott Quarderer

Senior Director

Marcus Skerske Marcus Skerske

Director, Insurance Practice

Catherine Strahan Catherine Strahan

Account Director, Healthcare Practice

Tom Super Tom Super

Director, Property & Casualty Insurance Practice

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