Colleen Cairns is a Senior Analyst in the Consumers Insights division at J.D. Power and primarily supports the Insurance and Financial Services Intelligence Groups. She is responsible for developing analytics and delivering insights based on syndicated and proprietary research projects. Her core focus in on personal lines auto and home insurance, and small and large commercial insurance.
Ms. Cairns has contributed to the launch of several programs in the insurance sector at J.D. Power, including the Insurance Shopping Study, Insurance Customer Contact Study and Auto Claims Study. Ms. Cairns joined J.D. Power in 2005 and has held several other research positions prior to her current assignment. Her previous responsibilities included syndicated and proprietary research study management and launching new product offerings in the Insurance Practice.
Ms. Cairns earned a bachelor’s degree in psychology, with honors, and a minor in Spanish from the University of Michigan in Ann Arbor, Michigan.