Adrian Chung is a Director for Utilities Intelligence and Technology, Media & Telecom Intelligence at J.D. Power in Canada. He is responsible for business development and the management of syndicated and custom projects. Further, he provides clients with tactical and strategic support in improving customer satisfaction performance in order to drive retention and profitability.
Since joining J.D. Power in 2004, Mr. Chung has served in various market research roles at the company and has held responsibility for the management of numerous Canadian syndicated research projects. During his tenure, he has helped clients address specific customer needs from a cross-industry perspective, based on his experience in working with automotive, financial services, insurance, real estate and telecommunication client companies.
Mr. Chung earned a bachelor's degree in math and business from the University of Waterloo in Waterloo, Ontario.