Automotive Retail Consulting

Take Customer Service to the Next Level

Auto Retail Hero

Align with customer expectations

Our solutions provide clients with the insight and business tools to ensure that strategies, business practices, and performance improvement initiatives are aligned with customer expectations. Provide leadership training, management workshops, and field staff training to help your team align their efforts with customer-centric principles. Click on a solution below to learn more:

Retail Consulting

Improve dealer performance by incorporating J.D. Power's in-dealership consulting programs. These programs effectively leverage syndicated sales and service best practices to improve the customer experience. J.D. Power retail consultants, who have a broad range of retail experience in improving customer satisfaction, provide the ability to analyze and address root-cause issues impacting dealer performance.

Auto Family Car Dealer

Sales Rejecter Research

Delivers a proprietary study that details why shoppers leave or reject dealership showrooms in favor of other same-make showrooms or competitor brand showrooms when shopping for a new vehicle. This proprietary study provides tactical and insightful information to drive improvement in both retail sales and satisfaction improvement.

Service Defector Research

Delivers a proprietary study that helps to improve dealer profitability through increasing customer retention. It’s a quantitative tool that helps dealers and OEMs understand why service customers defect and where they go, how much they spend, how frequently they have their vehicle serviced, and the types of work they have performed.

Customer Placement Evaluation

Used-Vehicle Consulting

Strengthen used-vehicle operations with an emphasis on CPO programs, allowing opportunity to focus on improving throughput, support used-vehicle pricing, and contain incentive costs. This multi-step consulting apporach includes dealer kickoff meetings, onsite assessments, employee interviews, action planning, and dealership sustainment visits.

Sales, Service, and Technology Consulting

J.D. Power works with clients to enhance the dealership experience through the design and execution of in-store consulting programs aimed at improving sales, service, and technology processes.  Because we own the customer experience benchmarks, we understand the key processes automakers and dealers must implement to improve the customer experience. Our consultants have general manager, general sales manager, and parts and service director experience.

Auto Car Dealer Showroom

Experts You Can Count On

Doug Betts
Doug Betts
President, Automotive Division
Doug's Bio
Chris Sutton
Chris Sutton
Vice President, Automotive Retail
Chris's Bio

Let's Connect!

Are you a business professional interested in J.D. Power automotive consulting services? If so, fill out this form! We'll be in touch.

For all other inquiries, you can contact us here.