Customer Experience (CX) Solutions
Cross-industry expertise and benchmarks powering your quest for customer experience excellence
Independent, innovative, and passionate, J.D. Power’s industry-leading team of experts relies on authentic data and state-of-the-art technology to help you transform your customer experience and positively impact your business’s future. Enhancing your customers’ experience is a journey in itself—J.D. Power expertise and analytics spans that journey to guide brands in turning the voice of YOUR customer into award-winning loyalty.
Research & Benchmarks
Know where you stand.
Compare experiences within & across industries.
Align the puzzle pieces.
Establish customer/employee- centric vision & ability to deliver.
Dive deep where it matters most.
Analyze design paths to influence experience strategy & execution.
Measure and iterate overtime.
Establish & manage experience feedback lifecycle.
Let digital catapult your business.
Enhance digital experiences to improve reputation & increase adoption.
Analytics & Insights
Tie it all together and pinpoint next best action.
Identify correlations across disparate data breadth & depth.
Industry Expertise & Intelligent Design
Research & Strategic
Independent cross-industry and industry-specific benchmarks.
Industry-specific thought leadership to pinpoint what to measure and which KPIs are most critical to meeting objectives.
Management and Support
Guidance, evaluation and support as you implement an improved customer experience program.
Aligning J.D. Power’s benchmarks, analytics, insights and program expertise with best-in-class technology solutions to create unforgettable customer experiences and provide a lasting competitive advantage.Learn More