Volkswagen Offers “Sign Anywhere” Service Due to Coronavirus Pandemic
Buying a car online has never been easier. From performing internet research to taking delivery of a new or a used vehicle, consumers can easily buy a car from start to finish without ever setting foot on a dealership’s lot.
During the first half of 2020, nationwide “stay at home” orders in association with the coronavirus pandemic irrevocably accelerated this change in how dealers sell and people buy cars. Take Volkswagen’s use of a new Sign Anywhere service, which allows customers to review, complete, and sign all paperwork associated with a purchase or a lease from wherever they are using a smartphone, tablet, or computer.
To offer this service, Volkswagen of America and VW Credit partnered with CDK Global to provide customers with a remote digital document signature service. Sign Anywhere uses two-factor authentication to provide a secure process, and following a pilot program with 10 dealerships in April 2020, Volkswagen has rolled the feature out to 420 dealers across the U.S.
“Planning to implement this technology began two years ago but since this pandemic took hold, we’ve accelerated our plan to make this a permanent tool for our dealers,” said Anthony Bandmann, President and CEO of VW Credit, Inc. “Customers are asking for flexibility and looking for peace of mind especially during this time and Sign Anywhere helps provide that.”
Not all VW dealers can use Sign Anywhere. Volkswagen says it is available only in states where “remote transactions comply with motor vehicle dealer laws.” Furthermore, dealers who participate in the program and responsible for knowing whether or not Sign Anywhere is legal in their state.
The information in this article is from Volkswagen. It was accurate on June 9, 2020 but may have changed since that date.