Toyota and Lexus Roll Out New Post-Collision Feature
Being involved in a crash is one of the most stressful times as a vehicle owner, even if everyone walks away from the accident without injury. In the immediate aftermath of a wreck, drivers must gather insurance information from other parties, speak with police, arrange a vehicle tow or other transportation, and figure out how to fix the damage. Toyota and its Lexus luxury division are hoping to help owners of newer vehicles ease those hassles with a new service called Collision Assistance, which the automakers say will help guide vehicle owners through the process with less stress and hassle. Toyota and Lexus owners now have access to Collision Assistance through the Owners App, available for iPhone and Android smartphones.
Users start with pre-populated vehicle information through the app, such as the make, model, and VIN. From there, the app guides them through taking photos of vehicle damage and making notes of where repairs are needed. If the user’s insurance company participates in the service, the app can send relevant information to their agent. The service also offers users the ability to search for a repair facility and updates progress as the claim and repair move through to completion.
Collision Assistance is an extension of the existing Toyota and Lexus Safety Connect systems. The features are available to owners of 2018 model-year vehicles and newer ones who have an active subscription or have an active trial of the service with their car. Features include:
- Automatic collision notifications: A 24/7 response center is notified when the vehicle’s airbags deploy or a severe rear-end collision is detected.
- Emergency assistance button: Drivers can contact the response center using a button in the vehicle’s cabin, which can notify emergency services and automatically locate the car in the event of an emergency.
- Roadside assistance: The service is activated using the assistance button and available 24/7.
- Stolen-vehicle locater: The vehicle can be located using its GPS tech after a police report is filed.
The Collision Assistance feature is driven by CCC Intelligent Solutions, a SaaS platform for P&C insurance companies. The CCC platform provides guided accident documentation, claims and management, and post-collision services, while Toyota transmits accident information and vehicle telematics to CCC to initiate the process.
Toyota/Lexus is the source of information for this article. It was accurate on August 11, 2021, but it may have changed since that date.