2014 Multimedia Quality and Satisfaction Study Results
Jeff Youngs | Aug 29, 2014
Consumers continue to demand increasing levels of technology in their new vehicles; however, audio, communication, entertainment and navigation (ACEN) systems remain problematic for new-vehicle buyers. The just-published J.D. Power 2014 Multimedia Quality and Satisfaction StudySM finds that new-vehicle buyers experience more problems per 100 vehicles (PP100) with their vehicles' ACEN systems in the first 90 days of ownership than with any other component category.
Problems with built-in voice recognition average 8.3 PP100 this year, up from 7.6 PP100 in 2013. The voice-recognition problems customers cite most often relate to three built-in hands-free communication issues: Doesn't recognize/misinterprets verbal commands (63%); Doesn't recognize/misinterprets names/words (44%); and Doesn't recognize/misinterprets numbers (31%).