J.D. Power Awards

2017 ssi

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with the sales experience.

See Other Years

See Other Years

2017 ssi award winners

Lincoln

When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.

Learn more

Mercedes-Benz

When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.

Learn more

Buick

Buick maintains its position as the highest-ranked mass-market brand in sales satisfaction in 2017, topping the list for a second consecutive year.

Learn more

Other J.D. Power ratings and awards

2017 J.D. Power quality award

Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.

See all quality awards

2017 J.D. Power dependability award

Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.

See all dependability awards

2017 J.D. Power performance award

Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.

See all performance awards

2017 J.D. Power dealers award

Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).

See all dealer awards