J.D. Power Awards

2017 Dealership Sales

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with the sales experience.

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2017 Dealership Sales award winners

Lincoln

When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.

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Mercedes-Benz

When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.

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Buick

Buick maintains its position as the highest-ranked mass-market brand in sales satisfaction in 2017, topping the list for a second consecutive year.

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Other J.D. Power ratings and awards

2017 J.D. Power quality award

Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.

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2017 J.D. Power dependability award

Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.

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2017 J.D. Power performance award

Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.

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2017 J.D. Power dealers award

Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).

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