J.D. Power Awards

2017 Dealership Sales

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with the sales experience.

2017 Dealership Sales award winner

Buick
Buick maintains its position as the highest-ranked mass-market brand in sales satisfaction in 2017, topping the list for a second consecutive year.
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Lincoln
When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.
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Mercedes-Benz
When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.
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2017 J.D. Power SSI contenders

To learn more about how all automotive brands performed in sales satisfaction in 2017, see the chart below.

Other J.D. Power ratings and awards
2017 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2017 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2017 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2017 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
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