J.D. Power Awards
2017 Dealership Service
Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with dealer service.
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2017 Dealership Service award winners
Buick
Buick reclaims its position as the highest-ranked mass-market brand in customer service in 2017, topping the list for three of the past four years.
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Lexus
When it comes to customer service, Lexus is the highest-ranked luxury brand in 2017.
Learn more
2017 J.D. Power CSI contenders
To learn more about how all automotive brands performed in customer satisfaction with dealer service in 2017, see the chart below.
10
Service Initiation
10
Service Advisor
10
Service Facility
10
Vehicle Pickup
10
Service Quality
10
10
Service Initiation
10
Service Advisor
8
Service Facility
10
Vehicle Pickup
6
Service Quality
10
10
Service Initiation
8
Service Advisor
10
Service Facility
10
Vehicle Pickup
10
Service Quality
10
Service Initiation
10
Service Advisor
8
Service Facility
6
Vehicle Pickup
8
Service Quality
8
Service Initiation
8
Service Advisor
8
Service Facility
6
Vehicle Pickup
10
Service Quality
6
Service Initiation
8
Service Advisor
8
Service Facility
8
Vehicle Pickup
8
Service Quality
8
8
Service Initiation
8
Service Advisor
8
Service Facility
8
Vehicle Pickup
8
Service Quality
8
Service Initiation
8
Service Advisor
8
Service Facility
6
Vehicle Pickup
8
Service Quality
6
Service Initiation
10
Service Advisor
8
Service Facility
6
Vehicle Pickup
10
Service Quality
8
Service Initiation
6
Service Advisor
8
Service Facility
8
Vehicle Pickup
6
Service Quality
8
Service Initiation
8
Service Advisor
8
Service Facility
8
Vehicle Pickup
6
Service Quality
8
Service Initiation
10
Service Advisor
10
Service Facility
6
Vehicle Pickup
6
Service Quality
10
6
Service Initiation
4
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
Service Initiation
6
Service Advisor
6
Service Facility
4
Vehicle Pickup
6
Service Quality
4
Service Initiation
6
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
Service Initiation
6
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
Service Initiation
6
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
Service Initiation
8
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
6
Service Initiation
8
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
8
Service Initiation
6
Service Advisor
6
Service Facility
4
Vehicle Pickup
4
Service Quality
6
Service Initiation
6
Service Advisor
6
Service Facility
4
Vehicle Pickup
6
Service Quality
6
Service Initiation
8
Service Advisor
8
Service Facility
6
Vehicle Pickup
6
Service Quality
8
Service Initiation
6
Service Advisor
6
Service Facility
8
Vehicle Pickup
8
Service Quality
6
Service Initiation
8
Service Advisor
6
Service Facility
6
Vehicle Pickup
6
Service Quality
6
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
4
Service Quality
4
Service Initiation
4
Service Advisor
4
Service Facility
4
Vehicle Pickup
6
Service Quality
4
Indicates highest score
Contenders
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Other J.D. Power ratings and awards
2017 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2017 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2017 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2017 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
