J.D. Power Awards

2017 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Overall dealership experience

Top rated sales experience dealership

Each year, J.D. Power recognizes the highest-ranked overall brands in both customer service and sales satisfaction. In 2017, Lexus ranked highest in customer service, while Lincoln and Mercedes-Benz tied for the highest-ranked brands in sales satisfaction.

Luxury Brands

Lincoln
When it comes to sales satisfaction, Mercedes-Benz and Lincoln are the highest-ranked luxury brands (in a tie) in 2017.
See 2017 brand comparison

Mass Production Brands

Buick
Buick maintains its position as the highest-ranked mass-market brand in sales satisfaction in 2017, topping the list for a second consecutive year.
See 2017 brand comparison

Top rated repair and maintenance dealership

Small cars provide affordable, efficient transportation solutions. These were the highest-ranked small cars and SUVs in terms of customer satisfaction with the sales experience and dealer service in 2017.

Luxury Brands

Lexus
When it comes to customer service, Lexus is the highest-ranked luxury brand in 2017.
See 2017 brand comparison

Mass Production Brands

Buick
Buick reclaims its position as the highest-ranked mass-market brand in customer service in 2017, topping the list for three of the past four years.
See 2017 brand comparison
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