J.D. Power Awards

2016 Dealership Service

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with dealer service.

2016 Dealership Service award winner

Audi
Among luxury brands in 2016, Audi provides the top-ranked level of service in terms of customer service.
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MINI
Mini ranked higher than all other mass-market brands in terms of customer service in 2016.
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2016 J.D. Power CSI contenders

For complete results for all automotive brands ranked in customer satisfaction with dealer service in 2016, view the chart below.

Other J.D. Power ratings and awards
2016 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2016 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2016 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2016 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
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