J.D. Power Awards

2016 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Overall dealership experience

Top rated sales experience dealership

In 2016, Audi was the highest-ranked brand in terms of customer service, while Porsche was the highest-ranked brand in sales satisfaction.

Luxury Brands

Porsche
Among luxury brands in 2016, Porsche provides the top-ranked level of service in terms of sales satisfaction.
See 2016 brand comparison

Mass Production Brands

Buick
Buick ranked higher than all other mass-market brands in terms of sales satisfaction in 2016.
See 2016 brand comparison

Top rated repair and maintenance dealership

Looking for a high-quality, low-cost answer to the question of what to drive? In 2016, these small cars and SUVs were highest-ranked for terms of customer satisfaction with the sales experience and dealer service.

Luxury Brands

Audi
Among luxury brands in 2016, Audi provides the top-ranked level of service in terms of customer service.
See 2016 brand comparison

Mass Production Brands

MINI
Mini ranked higher than all other mass-market brands in terms of customer service in 2016.
See 2016 brand comparison
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