J.D. Power Awards

2015 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Overall dealership experience

Top rated sales experience dealership

Jaguar ranked highest in customer service in 2015, while Mini ranked highest in sales satisfaction.

Luxury Brands

Porsche
Porsche tops the list of luxury brands in terms of sales satisfaction in 2015.
See 2015 brand comparison

Mass Production Brands

MINI
In 2015, Mini was the highest-ranked mass-market brand for sales satisfaction, according to J.D. Power research.
See 2015 brand comparison

Top rated repair and maintenance dealership

Typically more affordable and fuel-efficient than larger vehicles, these small cars and SUVs were top-ranked for terms of customer satisfaction with the sales experience and dealer service in 2015.

Luxury Brands

Jaguar
Jaguar tops the list of luxury brands in terms of customer service in 2015.
See 2015 brand comparison

Mass Production Brands

Buick
In 2015, Buick was the highest-ranked mass-market brand for customer service, according to J.D. Power research.
See 2015 brand comparison
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