J.D. Power Awards

2014 Dealership Service

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with dealer service.

2014 Dealership Service award winner

Buick
Buick earned the top slot among mass-market brands when it comes to customer service in 2014.
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Cadillac
Among luxury brands, Cadillac was the highest-ranked brand in the customer service in 2014.
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2014 J.D. Power CSI contenders

View the information below for complete details about all of the automotive brands ranked in customer satisfaction with dealer service in 2014.

Other J.D. Power ratings and awards
2014 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2014 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2014 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2014 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
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