J.D. Power Awards

2014 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Overall dealership experience

Top rated sales experience dealership

In 2014, Cadillac ranked highest in customer service while Mercedes-Benz ranked highest in sales satisfaction.

Luxury Brands

Mercedes-Benz
Among luxury brands, Mercedes-Benz was the highest-ranked brand in the sales satisfaction in 2014.
See 2014 brand comparison

Mass Production Brands

MINI
Mini earned the top slot among mass-market brands when it comes to sales satisfaction in 2014.
See 2014 brand comparison

Top rated repair and maintenance dealership

In 2014, these were the top-ranked small cars and SUVs in their respective segments in terms of terms of customer satisfaction with the sales experience and dealer service.

Luxury Brands

Cadillac
Among luxury brands, Cadillac was the highest-ranked brand in the customer service in 2014.
See 2014 brand comparison

Mass Production Brands

Buick
Buick earned the top slot among mass-market brands when it comes to customer service in 2014.
See 2014 brand comparison

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