2012 ssi

Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.

Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.

Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.

Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).