J.D. Power Awards

2012 Dealership Service

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with dealer service.

2012 Dealership Service award winner

Lexus
Lexus is, yet again, at the top of the luxury brand list for overall customer service satisfaction in 2012.
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MINI
For the second year in a row, Mini ranks highest among all mass-market brands in customer service in 2012.
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2012 J.D. Power CSI contenders

Consult the chart below to learn more about how all automotive brands performed in customer satisfaction with dealer service in 2012.

Other J.D. Power ratings and awards
2012 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2012 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2012 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2012 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
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