J.D. Power Awards

2012 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Top rated sales experience dealership

In both customer service and sales satisfaction in 2012, Lexus was the highest-ranked brand.

Luxury Brands

Lexus
Lexus is at the top of the luxury brand list for overall sales satisfaction satisfaction in 2012.
See 2012 brand comparison

Mass Production Brands

MINI
For the third year in a row, Mini ranks highest among all mass-market brands in sales satisfaction in 2012.
See 2012 brand comparison

Top rated repair and maintenance dealership

Each year, J.D. Power surveys owners of new vehicles who have owned them for at least 90 days. In 2012, these were the top-ranked small cars and SUVs in terms of terms of customer satisfaction with the sales experience and dealer service.

Luxury Brands

Lexus
Lexus is, yet again, at the top of the luxury brand list for overall customer service satisfaction in 2012.
See 2012 brand comparison

Mass Production Brands

MINI
For the second year in a row, Mini ranks highest among all mass-market brands in customer service in 2012.
See 2012 brand comparison
Most recent Dealer award related articles
2012 U.S. Sales Satisfaction Index (SSI) Study Results
Luxury vehicle makes rank notably higher than mass-market makes in overall customer satisfaction with the purchase process, according to the recently released J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) Study.SM
See full article
See all related articles
New Car Preview
2020 Mercedes-Benz GLE Preview
Most Dependable
2018 Vehicle Dependability Study: Most Dependable Trucks
Most Popular
10 Most Popular Luxury SUVs and Crossovers
New Model Update
New for 2019: GMC
New Car Preview
2019 Audi A7 Sportback Preview
More related
articles
Compare 0 of 3