J.D. Power Awards

2011 Dealership Service

Each year, J.D. Power recognizes the highest-ranked overall brand in terms of customer satisfaction with dealer service.

2011 Dealership Service award winner

Lexus
Lexus retains the top slot among luxury brands in customer service in 2011.
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MINI
Mini delivers maximum customer service among mass-market brands in 2011.
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2011 J.D. Power CSI contenders

Curious to see how all automotive brands performed in customer satisfaction with dealer service in 2011? See the chart below.

Other J.D. Power ratings and awards
2011 J.D. Power quality award
Awarded to the brand who had the fewest problems reported by 100 car owners during the first 90 days of ownership.
See all quality awards
2011 J.D. Power dependability award
Awarded to the brand who had the fewest problems reported by 100 car owners during the last 12 months with their 3-year old vehicle.
See all dependability awards
2011 J.D. Power performance award
Awarded to the brand with the highest new car owner design and performance ratings after the first 90 days of ownership.
See all performance awards
2011 J.D. Power dealers award
Awarded to the dealer performance, both in terms of vehicle servicing (i.e., service initiation; service facility; vehicle pickup; and service quality) as well as the sales experience (i.e., dealer personnel; delivery process; and dealership facility).
See all dealer awards
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