J.D. Power Awards

2011 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Top rated sales experience dealership

Lexus ranked highest in 2011 in customer service, while Mini ranked highest in sales satisfaction.

Luxury Brands

Lexus
Lexus retains the top slot among luxury brands in sales satisfaction in 2011.
See 2011 brand comparison

Mass Production Brands

MINI
Mini delivers maximum sales satisfaction among mass-market brands in 2011.
See 2011 brand comparison

Top rated repair and maintenance dealership

Generally efficient and affordable, a small car or SUV can be a smart choice in a vehicle. In 2011, these were the top-ranked models in terms of customer satisfaction with the sales experience and dealer service.

Luxury Brands

Lexus
Lexus retains the top slot among luxury brands in customer service in 2011.
See 2011 brand comparison

Mass Production Brands

MINI
Mini delivers maximum customer service among mass-market brands in 2011.
See 2011 brand comparison
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