J.D. Power Awards

2010 Dealer Experience

When car shopping, the experience you have at your local car dealership is just as important as getting a fair price for a new car. J.D. Power rates car dealerships on the level of sales experience you receive when purchasing your new car and how you and your vehicle were treated during the maintenance and repair service at the dealership. Ratings, reviews and awards are based on how verified owners and lessees of 1-5 year-old cars were treated at franchised dealers.

Top rated sales experience dealership

In 2010, Lexus ranked highest in customer service while Jaguar ranked highest in sales satisfaction.

Luxury Brands

Jaguar
When it comes to luxury brands, Jaguar provides the highest-ranked levels of sales satisfaction in 2010, according to J.D. Power research.
See 2010 brand comparison

Mass Production Brands

MINI
In 2010, Mini was the top-ranked mass-market brand for sales satisfaction.
See 2010 brand comparison

Top rated repair and maintenance dealership

Looking for a high-quality, highly efficient small car or SUV? In 2010, these models were highest-ranked for terms of customer satisfaction with the sales experience and dealer service.

Luxury Brands

Lexus
When it comes to luxury brands, Lexus provides the highest-ranked levels of customer service in 2010, according to J.D. Power research.
See 2010 brand comparison

Mass Production Brands

Hummer
In 2010, Hummer was the top-ranked mass-market brand for customer service.
See 2010 brand comparison
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