J.D. Power Awards
Best of 2012
Each year, we award exemplary vehicles based on insights from real, verified owners in four distinct fields.

Reliability

J.D. Power Reliability ratings are a combination of J.D. Power Quality and Dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

Highest quality
Quality ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for quality and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
Among Midsize Sporty Cars, the celebrated 2012 Ford Mustang was the top-ranked model in initial quality.
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The distinctive 2012 Cadillac Escalade ranked highest in the Large Premium Crossover/SUV segment in initial quality.
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In initial quality, the practical 2012 Chevrolet Malibu ranked highest in the Midsize Car segment.
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Most Dependable
Dependability ratings are based on consumer insights after 3 years of ownership. The following 3-year old models rank the highest for dependability and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
In the Midsize SUV segment, the unusual 2012 Nissan Murano ranked highest in vehicle dependability.
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Ranked highest among Compact Multi-Purpose Vehicles, the durable 2012 Scion xB earned an award in vehicle dependability.
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Performance

A major contributor to J.D. Power ratings is not only quality and dependability, but consumer's feedback on specific performance attributes and features of their car.

Best performance and design
Performance and design ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for performance and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
In performance and design, the electrified 2012 Chevrolet Volt ranked highest in the Compact Car segment.
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Highest-ranked in the Compact Premium Sporty Car segment, the engaging 2012 Mercedes-Benz SLK-Class excelled in performance and design.
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Dealership Experience

J.D. Power not only collects consumer input based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Dealership sales and service is ranked by car manufacturer with the top dealership for new car sales and the top dealership for service winning the annual awards.

Top Dealership Sales and Service

Sales and service scores are based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Customer service scores are based on customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3 year old vehicles.

2012 Dealership Sales Experience Award Winner
2012 Dealership Service Experience Award Winner

Depreciation

Cars lose some of their value each year through typical aging and daily wear and tear. This loss in value is known as vehicle depreciation and varies depending on the year, make and model of the car. To gauge this, J.D. Power Depreciation ratings reflect the rate at which a vehicle will retain its value over time. The higher the J.D. Power rating, the slower the rate of declining vehicle value from year to year. The J.D. Power Depreciation rating is shown on a 10-point scale within the Red Blade Ratings and also contributes to a model's 100-Point Score.

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