J.D. Power Awards
Best Car Ratings of 2012
Each year, we award exemplary vehicles based on insights from real, verified owners in four distinct fields.

Reliability Ratings

J.D. Power Quality and Reliability ratings are a combination of quality and dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

Research Highest Quality Cars
Quality ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for quality and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
Among Midsize Sporty Cars, the celebrated 2012 Ford Mustang was the top-ranked model in initial quality.
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The distinctive 2012 Cadillac Escalade ranked highest in the Large Premium Crossover/SUV segment in initial quality.
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In initial quality, the practical 2012 Chevrolet Malibu ranked highest in the Midsize Car segment.
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In the Midsize Crossover/SUV segment, the spacious 2012 Buick Enclave ranked highest in initial quality.
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Research Most Dependable Cars
Dependability ratings are based on consumer insights after 3 years of ownership. The following 3-year old models rank the highest for reliability and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
In the Midsize SUV segment, the unusual 2012 Nissan Murano ranked highest in vehicle dependability.
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Ranked highest among Compact Multi-Purpose Vehicles, the durable 2012 Scion xB earned an award in vehicle dependability.
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Performance Ratings

A major contributor to J.D. Power ratings is not only quality and dependability, but consumer's feedback on specific performance attributes and features of their car.

Research Best Performance and Design
Performance rating is based on consumer driving experience insights during the first 90 days of ownership. The following models ranked the highest for performance and represent the J.D. Power 2012 award winners for their particular segment.
2012 Award Winners
In performance and driving experience, the electrified 2012 Chevrolet Volt ranked highest in the Compact Car segment.
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Highest-ranked in the Compact Premium Sporty Car segment, the engaging 2012 Mercedes-Benz SLK-Class excelled in performance and driving experience.
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Dealership Experience Ratings

J.D. Power not only collects consumer input based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Dealership sales and service is ranked by car manufacturer with the top dealership for new car sales and the top dealership for service winning the annual awards.

See Top Dealership Sales and Service Awards

Dealership Experience scores are based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Customer service scores are based on customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3 year old vehicles.

2012 Dealership Sales Experience Award Winner
2012 Dealership Service Experience Award Winner

Resale Ratings

Cars lose some of their value each year through typical aging and daily wear and tear. This loss in value is known as vehicle depreciation and varies depending on the year, make and model of the car. To gauge this, J.D. Power Resale ratings reflect is based on the expected depreciation of the vehicle over the next three years.

See all 2012 winners
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