Rental Car Ratings
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2011 Rental Car Satisfaction Study
Award Recipient
ACE Rent A Car
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Rental Car: This score is based on how customers rate the appearance/cleanliness, performance, amenities, comfort, and smell of the rental car. Return Process: This score is based on how customers rate the convenience of the rental car return location, amount of time needed to get from the facility to the terminal, ease of returning the rental car, courtesy of the rental car staff during drop-off, knowledge of rental car staff during drop-off, and speed of rental car return process. Costs & Fees: This score is based on how customers rate the competitiveness of rates and fees. |
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ACE Rent A Car
Award Recipient
Award Recipient
Advantage Rent A Car
Alamo
Avis
Budget
Dollar
Enterprise
Fox Rent A Car
Hertz
National
Thrifty
Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
