Rental Car Ratings

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2009 Rental Car Satisfaction Study

Award Recipient
Enterprise
Ratings Factors
Displaying Factors 5-7 of 7
 
Company
Shuttle Bus/Van: This score is based on how customers rate their overall experience with the shuttle bus/van.
Return Process: This score is based on how customers rate the convenience of the rental car return location, amount of time needed to get from the facility to the terminal, ease of returning the rental car, courtesy of the rental car return personnel, and speed of rental car return process.
Costs & Fees: This score is based on how customers rate the competitiveness of rates and fees.
Sort:
DESCENDING
DESCENDING
DESCENDING
DESCENDING
Alamo
Avis
Budget
Dollar
Enterprise
Award Recipient
Hertz
National
Payless
Thrifty


Displaying Factors 5-7 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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