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Rental Car Ratings

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2007 Rental Car Satisfaction Study

Ratings Categories
 
Company




Overall Satisfaction : This score is based on how customers rate their overall satisfaction with the car rental process.

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Reservation Process: This score is based on how customers rate the phone and Web site reservation process.

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Pick-Up Process : This score is based on how customers rate the condition/cleanliness of the rental car facility, clarity of explanation of contract terms/charges, courtesy of the counter personnel, speed of rental car pick-up process, and courtesy of exit-gate personnel.

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Rental Car : This score is based on how customers rate the appearance, performance, amenities, comfort, and smell of the rental car.

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Enterprise
Award Recipient
Alamo
Avis
Budget
Dollar
Hertz
National
Thrifty




Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that Power Circle Ratings may not include all information used to determine J.D. Power and Associates awards.


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