North America Hotel Ratings
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2011 North America Hotel Guest Satisfaction Index Study
Luxury
Award Recipient
The Ritz-Carlton
Ratings Factors
Displaying Factors 1-4 of 8
Company
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Overall Satisfaction: This score is based on how guests rate their overall satisfaction with the hotel. Reservation: This score is based on how guests rate the phone or online reservation process, including getting through to a representative, courtesy of reservation staff, ease of booking, availability of booking options/packages, knowledge of staff, and usefulness of information on the website. Check-In/Check-Out: This score is based on how guests rate the check-in/check-out process, including speed of checking in/out, billing, and staff knowledge and courtesy. Guest Room: This score is based on how guests rate the cleanliness, quietness, amenities, quality, bed comfort, and room smell. |
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W Hotels
The Ritz-Carlton
Award Recipient
Award Recipient
Loews Hotels & Resorts
JW Marriott Hotels & Resorts
InterContinental Hotels & Resorts
Four Seasons Hotels and Resorts
Fairmont Hotels & Resorts
Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.
Displaying Factors 1-4 of 8
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
